HELP CALL US 1300 731 800 EMAIL US sales@pacfire.com.au SOCIALISE WITH US FacebookYouTube Help Request Form Complete the form below with as much details as possible, then hit the submit button. Contact Us Name * First Last * Last Email * I need help with: I'm having trouble logging in.I need to request a new PAC+LINK account.I am the incorrect user type.I'm having trouble placing an order.I want to report a bug.I looking for an update on my order.I'm not receiving your email updates.Something else. MORE HELP: I CAN'T LOGIN, WHAT DO I DO? Make sure you are in the correct service portal. Your service logo should be in the bottom left hand corner of the footer. If your logo isn't there or the incorrect logo is showing, find the "JUMP TO A DIFFERENT SERVICE PORTAL" drop down, select your service from the list, and try using your credentials again. Make sure you are trying to login to the correct station - your station name will be in the header of the login screen. If this is not the correct station start here, and select your station from the dropdown. You can also jump to a different station login from the dropdown in the footer. Your user name will be your email address. Your password would have been set when your account was created - it would be a complex combination of letters, numbers and symbols. If you have lost track of your password, you can rest your password using the "Lost your password?" link on the login screen. You can reset your password to anything you like - Pac Fire suggest a complex password or phrase to protect your personal information. If you are having difficulty resetting your password, contact us, we can reset your password on your behalf. You may not have been issued with a PAC+LINK account, you can register for a new account for yourself or a team member by selecting "Request PAC+LINK account" from the dropdown list above. MORE HELP: PAC+LINK ISN'T OPERATING AS EXPECTED Try a different browser (ie if your using Internet Explorer or Microsoft Edge try Chrome or Firefox instead) Clear you browsers cache. Not sure how do do that? Click here for directions. Restart your computer. Report a bug using the details box below. MORE HELP: WHERE IS MY ORDER? Select your station from the dropdown list, then login to your account. You can check the status of your order via the "MY ORDERS" tab. AWAITING APPROVAL: Your order is awaiting approval from your PAC+LINK manager. APPROVED: Your order has been approved and received by a PAC+LINK administrator and is being processed for fulfilment. COMPLETED: Your order has been shipping - find the shipping remarks in the notes of your order. If we encounter any problems with an order we will mark it with a special status. UNDER INVESTIGATION: An issue has been raised about this order and it's currently under investigation. Not getting the answer you need from the order details? Submit your PAC+LINK order number below and we will email you an update. MORE HELP: I'M NOT RECEIVING YOUR EMAIL UPDATES If you're not receiving email notifications from our website (including: order updates, password reset notifications), they might be going into your mail clients spam/junk folder. Emails not in your spam / junk folder? Please give us more details in the message area below. PAC+LINK Order Number: I'm requesting an account for: Myself Another team member Access level: Firefighter (details listed in checkout area only) Supervisor (logs in to place orders for the station) Manager (logs in to approve orders from supervisors and places orders for the station) Station Name: Email address (this will be the PAC+LINK username): Payroll number: Request Access level: Supervisor (logs in to place orders for the station) Manager (logs in to approve orders from supervisors and places orders for the station) PAC+LINK username (this will be your email address): Station Name: Please give us more details: * reCAPTCHA Submit If you are human, leave this field blank.
